FAQ

Shipping Information

For the time being, UV products are only available for domestic shipping in the United States. Items will generally ship from USPS within 2-4 business days of ordering with tracking provided. Shipping prices may vary depending on item weight.

Returns

We have a 30 day return window for items that are damaged upon arrival or do not fit. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need your order number or proof of purchase. Bear in mind that these customs are susceptible to minor flaws due to the hand making of them or an aesthetic choice, but this should not hinder the wearability of the item. For all return requests or order inquiries, please email us at ultravixenofficial@gmail.com with your full name and order number & allow us 72 hours to get back to your message. Please note that we will not reply to direct messages via social media pertaining to order help. ALL BAGS ARE FINAL SALE!

Do you take custom orders?

 All custom order requests can be sent over email ultravixenofficial@gmail.com. Acceptance of these requests will be decided situationally, or when I announce that my customs are open over socials.

Will you remake an item if it sold?

For the time being, no. Each piece is a hand made one-of-one.